Neu Appliance Outlet storefront in Austin

Premium Appliances. Value Prices.

Scratch-and-dent, open-box, and clearance appliances — deep discounts, fully functional. Shop Austin's largest appliance outlet selection in store or online.

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What to Expect

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Cosmetic Condition Explained

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What to Expect

Premium Retail vs. NEU Savings

We pride ourselves in Best In Class customer service. Our Top Rated Warranty coverage is an extension of that service.

Premium Refrigerators
Pro-style Range
Dishwasher
Total
Traditional Retail
$8,999
$6,999
$1,699
$14,999
Neu Outlet
$5,999
$4,299
$1,099
$9,299

18,500+ 5-Star Reviews

Premium Appliance Reviews

Verified buyers. Real Austin appliances. Honest reviews.

Roy Lewis — Neu Appliance customer
GoogleGoogle review

Just had my Ice maker delivered by Neu Appliance. The transaction from start to end was absolutely awesome. Working with Miguel in store to our delivery guys, Lux and Mark. The process was easy and low pressure sales. They helped me find what I was looking for and had really good prices. Delivery was super easy. They texted me in the morning to let me know that I was on the schedule and called when they were on their way and arrived inside the window. Highly recommend if you're looking for an appliance to check them out.

Roy Lewis 3 weeks ago
Mark Freitag — Neu Appliance customer
GoogleGoogle review

Was pleasantly greeted by our sales rep, Andrew. He was very accommodating and knowledgeable. Communication from the warehouse personnel for delivery was great. The delivery men, Lux and Mark, were very knowledgeable, efficient and reliable. Once instal was complete they went over specifics of appliance functionality and dryer effectiveness. It was a great experience from start to finish. Great job Neu!

Mark Freitag a week ago
Holly Roska — Neu Appliance customer
GoogleGoogle review

Luxe and Jason did an amazing job delivering our refrigerator and gas range! They were professional, courteous, and handled everything with great care. They were also friendly, polite, and had a great sense of humor, which made the whole delivery experience enjoyable. They made sure everything was set up properly and answered any questions we had. Outstanding customer service from start to finish. Thank you, Luxe and Jason, for making this such a positive experience!

Holly Roska 3 weeks ago
Ellie Barclay — Neu Appliance customer
GoogleGoogle review

Lux and mark installed our new lg washer/dryer super quickly in a bit of complicated set up and were so great. Love our new machine. Dilan helped source for us and was also a gem. Loved working with the whole team - so easy.

Ellie Barclay 3 weeks ago
John-Carlos Estrada — Neu Appliance customer
GoogleGoogle review

Chris and Jesse did a fantastic job installing our new fridge. This is our second purchase with Neu Appliance. We also got our washer and dryer from them 6 years ago and the appliances are still going strong. The staff at the store is always very helpful and knowledge about their inventory. 10/10 would go check them out.

John-Carlos Estrada 2 months ago
Matthew Musgrove — Neu Appliance customer
GoogleGoogle review

Just got a new stove from Neu Appliances. Love the attention to detail from the installers Lux and Mark. Everything went super smoothly and we love our new stove

Matthew Musgrove a month ago
Rachel Pal — Neu Appliance customer
GoogleGoogle review

John and Jessie were fantastic moving our new dryer in and hauling away the old one! From ordering to delivery and install, everyone was kind and helpful. Will definitely use them again!

Rachel Pal 2 months ago
Crystal Kueker — Neu Appliance customer
GoogleGoogle review

John and Jason came and delivered our new fridge today and were rockstars!!! Wonderful service and worked hard to get it installed quickly. Very happy with the service and the fridge looks great! Highly recommend this company and employees!

Crystal Kueker a month ago
Claudia Jackman — Neu Appliance customer
GoogleGoogle review

Super fast fast service! Lux and Jason were GREAT! They are very knowledgeable and made sure I was aware of everything they were doing! Highly recommend these guys!

Claudia Jackman a week ago
Chirag Patel — Neu Appliance customer
GoogleGoogle review

Excellent experience from start to finish! This was my second time purchasing from them, and once again they exceeded my expectations. The delivery team was professional, on time, and handled my new dryer with care. Installation was quick, and they made sure everything was working before they left. Great customer service, competitive prices, and a smooth delivery process. As a repeat customer, I wouldn't hesitate to buy from them again. Highly recommended! Lux, Mark and Miguel are top notch!

Chirag Patel 4 days ago
Penelope Jones — Neu Appliance customer
GoogleGoogle review

Jason and John delivered our new fridge with the BEST attention to detail. They measured, level, polished and took the time the explain the features. Super polite, professional and excellent communication.

Penelope Jones 6 days ago
Ashton Keck — Neu Appliance customer
GoogleGoogle review

Dillon was a great salesman and was super helpful. Lux and Mark came to install and were both super friendly and efficient. Highly recommend Neu Appliance-Outlet!

Ashton Keck 2 weeks ago
Daun Wright — Neu Appliance customer
GoogleGoogle review

Great folks! Did ALL the work! Two HUGE refrigerators to move out and two even bigger refrigerators to move in was no problem for them. It took them less than an hour for them to unhook the old ones, move all 4 appliances and fully connect the new machines. They even had to take off and then remount our front door and they made it look easy. Lux and Jason were personable while still being professional. Their expertise was amazing! And Lux even gave us advice on how to care for our new appliances.

Daun Wright 2 months ago
Adam Poole — Neu Appliance customer
GoogleGoogle review

I'm extremely happy we found this place! We needed a new dryer and were able to secure a Samsung one at a fraction of the cost with no hassle. The salesperson Scott was extremely knowledgeable, focused, professional and friendly. The delivery was quick - I bought the unit Saturday and got it Monday morning - and half the cost of Lowe's or Home Depot. Jason and Lux had great communication the day of delivery, arrived on time, and got the new dryer hooked up quickly and efficiently. They were able to haul away our old unit too. All in all I had a great experience here and will be coming here first for any appliance needs.

Adam Poole 3 weeks ago
Macey Evans — Neu Appliance customer
GoogleGoogle review

James and John were amazing! They gave us lots of laughs too :)

Macey Evans 5 days ago
Jessie Williams — Neu Appliance customer
GoogleGoogle review

Lux & Jason were friendly and quick. My dog loved them.

Jessie Williams a week ago
Gabrielle Nowalk — Neu Appliance customer
GoogleGoogle review

Great experience from a local business! The salesman at the store understood what I wanted and didn't try to upsell me, and Lux and Marc were communicative, timely, and personable with the delivery. Would buy from there again.

Gabrielle Nowalk 4 weeks ago

Why Scratch + Dent

Learn about our Appliance Outlet Process

Pro-Style Ranges

Pro-Style Ranges

Bring restaurant-level cooking home.

Shop Ranges
Wall Ovens + Cooktops

Wall Ovens + Cooktops

Create the kitchen configuration you actually want.

Shop Cooking

Measuring for Premium Appliances Before You Buy

Before buying a premium appliance, carefully measure the height, width and depth of the installation space as well as the full delivery path into your home. High-end refrigerators, ranges, wall ovens and other built-in appliances can have unique dimensions, clearance requirements and utility connections, so don’t assume a replacement will fit simply because the advertised size is the same. Check cabinetry, doorways and tight turns, and verify electrical, gas, water, ventilation and other installation requirements for the specific appliance. For built-in or panel-ready models, always compare your space with the manufacturer’s exact installation specifications before you buy.

Neu Appliance mascot measuring
Featured appliance

How our pricing actually works

New in Box is priced at market. We do not undercut it and we do not pretend to — it is the same price as anywhere else. Every other condition is a discount taken off that New-in-Box number. When the national retailers cut their new price, our discounted grades move down with them automatically, which is why there is no coupon code and no fixed percentage: the discount is structural, not promotional.

Not sure what you need?
Ask an Appliance Nerd.

Our staff knows every premium appliance on the floor. Call, chat, or email — we'll point you to the right appliance at the right price.

(512) 992-2714

Call Mon–Sat 9am–6pm

Live Chat

Typically replies in under 2 min

Email Us

Sales@NeuAppliancesAustin.com

Buying a premium Appliance? Know What to Look For.

Buyer's Guide

Buying a premium Appliance? Know What to Look For.

Not all scratch-and-dent is the same. Learn how our Appliance Nerds grade every unit — and what to check before you commit. We cover condition tiers, what cosmetic damage actually means for performance, and why outlet-priced doesn't mean compromised.

Would you take a small scratch to save thousands?

Many NEU premium appliances are discounted because of packaging damage, a cosmetic blemish, an open box or simply because a retailer needed the inventory gone.

Would you take a small scratch to save thousands?

Common reasons we mark down premium appliances

Open Box Returns
Packaging Damage
Display Models
Excess / Overstock

Check Your Delivery Area

Enter your ZIP code to see your delivery price, or explore the colored delivery zones on the map.

Check Your Zip Code

Delivery Questions Answered

Everything you need to know before your appliance arrives. Still have a question? Call us at (512) 992-2714.

Why are premium brand appliances less expensive at an outlet?

Premium appliances may arrive at an outlet because of cosmetic damage, an opened or damaged box, overstock, discontinued inventory or other circumstances that make them difficult to sell through traditional retail channels. These situations can create significant savings on appliances that would otherwise sell for considerably more at full retail price.

Are scratch-and-dent premium appliances used?

Not necessarily. Scratch-and-dent premium appliances are typically discounted because of cosmetic imperfections such as scratches, dents or scuffs that occurred during shipping, handling or display. At NEU Appliance Outlet, the condition of each appliance is clearly identified so you know exactly what you’re buying.

Does a scratch or dent affect how a premium appliance works?

Cosmetic damage does not necessarily affect how an appliance performs. Some imperfections may be on the side, back or another area that is barely visible or completely hidden after installation. At NEU, appliances are inspected so you can understand both their cosmetic condition and functionality before you buy.

How much can I save on premium brand appliances at an outlet?

Savings vary based on the brand, model, condition and type of inventory. Because premium appliances can have significantly higher retail prices, cosmetic imperfections, open-box inventory and clearance pricing can sometimes translate into hundreds or even thousands of dollars in savings.

Do all premium appliances come with a warranty?

Yes. All non-liquidation premium appliances include a 1-year parts and labor warranty, with optional 3-year or 5-year NEUShield extended warranty plans available for additional protection. Liquidation appliances include a 30-day money-back guarantee, and additional 3-year or 5-year coverage can also be purchased.

What should I check before buying a premium appliance?

Beyond features and price, confirm the appliance’s exact dimensions, installation requirements, utility connections and required clearances. Premium and built-in appliances can have more specialized installation requirements than standard models, so reviewing the manufacturer’s specifications before purchasing is especially important.

Do you deliver and install premium appliances in Austin?

Yes. NEU Appliance Outlet offers premium appliance delivery in Austin and surrounding areas, with installation options available depending on the appliance, required connections and location. Check our delivery information or ask our team about service to your ZIP code.

18,500+ 5-Star Reviews

Austin's Secret Weapon for Top Quality Refrigerators

GoogleGoogle review

Just had my Ice maker delivered by Neu Appliance. The transaction from start to end was absolutely awesome. Working with Miguel in store to our delivery guys, Lux and Mark. The process was easy and low pressure sales. They helped me find what I was looking for and had really good prices. Delivery was super easy. They texted me in the morning to let me know that I was on the schedule and called when they were on their way and arrived inside the window. Highly recommend if you're looking for an appliance to check them out.

Roy Lewis
Roy Lewis 3 weeks ago
GoogleGoogle review

Was pleasantly greeted by our sales rep, Andrew. He was very accommodating and knowledgeable. Communication from the warehouse personnel for delivery was great. The delivery men, Lux and Mark, were very knowledgeable, efficient and reliable. Once instal was complete they went over specifics of appliance functionality and dryer effectiveness. It was a great experience from start to finish. Great job Neu!

Mark Freitag
Mark Freitag a week ago
GoogleGoogle review

Luxe and Jason did an amazing job delivering our refrigerator and gas range! They were professional, courteous, and handled everything with great care. They were also friendly, polite, and had a great sense of humor, which made the whole delivery experience enjoyable. They made sure everything was set up properly and answered any questions we had. Outstanding customer service from start to finish. Thank you, Luxe and Jason, for making this such a positive experience!

Holly Roska
Holly Roska 3 weeks ago
GoogleGoogle review

Jasin and Mark did a great job installing our new range. We were last on the delivery list and they did a great job keeping us posted. Even though they ran late I wasn’t frustrated at all because of their great communication. Thank you. And thanks Dillon for scheduling the delivery so quickly. I appreciate this team.

JoAnna Johnson
JoAnna Johnson a week ago
GoogleGoogle review

Lux and mark installed our new lg washer/dryer super quickly in a bit of complicated set up and were so great. Love our new machine. Dilan helped source for us and was also a gem. Loved working with the whole team - so easy.

Ellie Barclay
Ellie Barclay 3 weeks ago
GoogleGoogle review

Chris and Jesse did a fantastic job installing our new fridge. This is our second purchase with Neu Appliance. We also got our washer and dryer from them 6 years ago and the appliances are still going strong. The staff at the store is always very helpful and knowledge about their inventory. 10/10 would go check them out.

John-Carlos Estrada
John-Carlos Estrada 2 months ago
GoogleGoogle review

Just got a new stove from Neu Appliances. Love the attention to detail from the installers Lux and Mark. Everything went super smoothly and we love our new stove

Matthew Musgrove
Matthew Musgrove a month ago
GoogleGoogle review

John and Jessie were fantastic moving our new dryer in and hauling away the old one! From ordering to delivery and install, everyone was kind and helpful. Will definitely use them again!

Rachel Pal
Rachel Pal 2 months ago
GoogleGoogle review

John and Jason came and delivered our new fridge today and were rockstars!!! Wonderful service and worked hard to get it installed quickly. Very happy with the service and the fridge looks great! Highly recommend this company and employees!

Crystal Kueker
Crystal Kueker a month ago
GoogleGoogle review

Super fast fast service! Lux and Jason were GREAT! They are very knowledgeable and made sure I was aware of everything they were doing! Highly recommend these guys!

Claudia Jackman
Claudia Jackman a week ago
GoogleGoogle review

Excellent experience from start to finish! This was my second time purchasing from them, and once again they exceeded my expectations. The delivery team was professional, on time, and handled my new dryer with care. Installation was quick, and they made sure everything was working before they left. Great customer service, competitive prices, and a smooth delivery process. As a repeat customer, I wouldn't hesitate to buy from them again. Highly recommended! Lux, Mark and Miguel are top notch!

Chirag Patel
Chirag Patel 4 days ago
GoogleGoogle review

Jason and John delivered our new fridge with the BEST attention to detail. They measured, level, polished and took the time the explain the features. Super polite, professional and excellent communication.

Penelope Jones
Penelope Jones 6 days ago
GoogleGoogle review

Dillon was a great salesman and was super helpful. Lux and Mark came to install and were both super friendly and efficient. Highly recommend Neu Appliance-Outlet!

Ashton Keck
Ashton Keck 2 weeks ago
GoogleGoogle review

Great folks! Did ALL the work! Two HUGE refrigerators to move out and two even bigger refrigerators to move in was no problem for them. It took them less than an hour for them to unhook the old ones, move all 4 appliances and fully connect the new machines. They even had to take off and then remount our front door and they made it look easy. Lux and Jason were personable while still being professional. Their expertise was amazing! And Lux even gave us advice on how to care for our new appliances.

Daun Wright
Daun Wright 2 months ago
GoogleGoogle review

I'm extremely happy we found this place! We needed a new dryer and were able to secure a Samsung one at a fraction of the cost with no hassle. The salesperson Scott was extremely knowledgeable, focused, professional and friendly. The delivery was quick - I bought the unit Saturday and got it Monday morning - and half the cost of Lowe's or Home Depot. Jason and Lux had great communication the day of delivery, arrived on time, and got the new dryer hooked up quickly and efficiently. They were able to haul away our old unit too. All in all I had a great experience here and will be coming here first for any appliance needs.

Adam Poole
Adam Poole 3 weeks ago
GoogleGoogle review

James and John were amazing! They gave us lots of laughs too :)

Macey Evans
Macey Evans 5 days ago
GoogleGoogle review

Lux & Jason were friendly and quick. My dog loved them.

Jessie Williams
Jessie Williams a week ago
GoogleGoogle review

Great experience from a local business! The salesman at the store understood what I wanted and didn't try to upsell me, and Lux and Marc were communicative, timely, and personable with the delivery. Would buy from there again.

Gabrielle Nowalk
Gabrielle Nowalk 4 weeks ago