Frequently Asked Questions


FAQ Image

Frequently Asked Questions


Do you deliver? What is the delivery fee?

Yes. Click here for delivery details.

Do you haul away (remove) old appliances on delivery? What is the fee?

In most cases, removal is included on delivery. Ask a team member for more details.

Do you buy appliances?

We do not buy appliances from individuals. Give craigslist a try or try the safer alternative of donating to Habitat For Humanity.

Do you fix vacuums?

Unfortunately, we don’t. Try ABC Vacuum on Burnet Road.

Do you finance?

We offer third-party financing through ACIMA. Click here for more details.

Do you offer trade-ins? Credits?

Unfortunately, we don’t. Give Craigslist a shot or donate to Habitat For Humanity.

Do you rent appliances?

Unfortunately, we don’t.

Do you sell appliance parts?

We sure do! Check out our Appliance Parts Store here.

Do you offer appliance repair?

We do not but check out these companies we recommend that do!

How can I make a purchase?

You can place an order by phone or purchase in-store! We currently do not offer online checkout.

Can I purchase something and have someone else pick it up?

Absolutely! However the purchaser will have to be present prior or at pickup. We require the purchaser to be present with a matching ID to the credit or debit card being charged before we will release the items to be picked up.

Can you help load an appliance, if I pickup the appliance?

Sure! We can assist with loading your appliances into a vehicle. We cannot help with securing the items so make sure to bring some rope or ratchet straps!

What forms of payment do you accept?

We accept all major credit and debit cards and cash. We do not accept checks or other forms of payment.

What appliances do you have in stock?

Our inventory on our website is LIVE! Meaning what you see on our website is what is currently in stock.

How do I know if I have electric or gas for my Range or Dryers?

We put together some information to help you find this out. Check it out here.

Are all your appliances available to pickup the same day?

Items listed as Location: In-Store on our website can be picked up same day at our retail store. Item's Listed as Location: Online Only may be picked up at our warehouse by appointment only. Ask a team member for more details.

Do you install appliances that were not purchased from Neu Appliances?

We do not but check out these companies we recommend that do!

Do you offer extended warranties?

Most of our appliances may qualify for the manufacturers' extended warranties. Contact the manufacturer for pricing and more details.

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