Frequently Asked Questions

We're Austin's largest scratch-and-dent, open-box, and clearance appliance outlet. We buy overstock, returns, and cosmetically blemished units directly from manufacturers and big-box retailers, then pass the savings on to you — often 30–75% off retail. Every unit is fully functional and backed by our Neu Shield warranty.

Our showroom is at 7825 Burnet Road, Austin, TX 78757. We're open Monday through Saturday, 9am–6pm. Walk-ins are welcome, and what you see in store is what's available — we never run bait-and-switch inventory.

Neither, in the traditional sense. Most of our inventory is brand-new appliances with a cosmetic blemish (scratch and dent), open-box returns, or factory overstock. They've never been lived with — they just couldn't be sold at full price as "new in box."

Yes. Our website mirrors live floor inventory, so when a unit sells it comes down from the site. New units land daily, so it's worth checking back — or subscribing for early previews before stock hits the floor.

Because inventory moves fast and each unit is one-of-a-kind, we can only guarantee a hold with a deposit. Give us a call at (512) 992-2714 and we'll lock it in for you.

We source the majority of our inventory directly from manufacturers and retailers, so we don't typically purchase individual used units or accept trade-ins. If you have a bulk or builder-grade lot, reach out and we'll take a look.

We do. If you're a contractor, property manager, or builder furnishing multiple units, contact us for volume pricing and a dedicated point of contact who can match SKUs across your project.

Subscribe to our deal alerts. New inventory lands daily, and subscribers get exclusive previews of the best units every week before they hit the public floor.

It means the appliance has a cosmetic imperfection — a scratch, dent, or scuff — usually somewhere you'll barely notice once it's installed. Mechanically and electrically, it's a fully working appliance. The blemish is the only reason for the discount.

Every unit is inspected and graded by our Appliance Nerds. Scratch & Dent is rated Minor, Moderate, or Major based on how visible the blemish is. Open Box units are like-new returns, and New in Box units are sealed overstock. The grade is listed right on every product page.

No. We test every unit's core functions before it goes on the floor. A cosmetic dent has zero impact on performance — and any unit that doesn't pass our functional inspection never gets listed.

Yes. Because every unit is unique, our product photos show the actual appliance, including any blemish, so there are no surprises. If you want a closer look at a specific spot, call us and we'll send more pictures.

Yes. Local delivery within the Austin metro starts at a $45 flat rate, based on distance and confirmed at checkout. Free hookup is included with the purchase of connections on washers, dryers, refrigerators, and ranges, and professional installation is available as an add-on.

If our delivery team arrives and the appliance isn't what you expected, you can cancel right there at the curb before it comes inside — no restocking fee, no hassle. We'd rather you be confident than stuck.

We offer professional installation and old-unit haul-away as add-on services for most appliance types. Add it at checkout or ask in store, and our team will handle the connection and removal for you.

Local deliveries are typically scheduled within a few business days, and you're welcome to pick up in store same-day during open hours. We'll confirm a delivery window when you order.

Neu Shield is our included 1-year warranty on every appliance we sell. If something covered fails within the first year, we'll make it right. It's our way of standing behind outlet pricing without outlet-grade risk.

We accept returns within 30 days of purchase on most appliances. The unit needs to be in the same condition it left in. Reach out to our team and we'll walk you through the process — and remember, the Curbside Cancellation Guarantee lets you decide before it's even unloaded.

Any damage beyond the graded cosmetic blemish should be reported within 48 hours of delivery. We'll inspect, repair, replace, or refund — whatever makes it right. Document it with photos and contact us right away.

Yes. Extended protection plans are available on most units for added peace of mind beyond the included Neu Shield year. Ask our team in store or at checkout for current options and pricing.

We do. Buy now and pay over time with Affirm, Klarna, or PayTomorrow — including options for shoppers with limited or no credit history. You'll see the available plans at checkout.

We accept all major credit and debit cards, Shop Pay, Google Pay, Samsung Pay, and our financing partners. In store, we also take cash.

It depends on the provider. Many of our financing partners offer a quick pre-qualification that won't affect your credit score, and several have options designed for buyers building or rebuilding credit. Check available plans at checkout to see what you qualify for.