Industry Leading Protection

Every qualifying appliance we sell is backed for a full year with parts, labor, and in-home repair by our own In-House technicians. No third-party call center. No outsourced warranty companies. Just us. The Pros.

#1 Warranty Coverage

Protection you can count on

Parts + Labor

Covered — no surprise service fee

In-Home Repair

Done right, done fast

Included protection

1-Year Parts & Labor Warranty

on qualifying products

Real protection with parts, labor, and in-home service for 1 year.

Optional Upgrade

Neu Shield

3-Year & 5-Year Extended Protection Plans

Extend your warranty coverage plus many useful perks!

The Smart Upgrade

Upgrade your included 1-year coverage with Neu Shield and protect your purchase for up to 5 years with real parts-and-labor protection you can count on. Avoid unexpected repair costs and keep your appliance covered long after the first year ends. Get longer protection, added confidence, and one less thing to worry about.

Build on your included coverage

Step 01

1-Year Parts & Labor

Every qualifying appliance starts with

Step 2

Add Neu Shield

at purchase

Step 3

Stay Protected Longer

with a 3-Year or 5-Year plan.

How it compares

What the manufacturer's limited warranty leaves out — and Neu Shield includes.

Coverage

Duration

No Hidden Charges or Deductibles

24/7 Online Claim Support

Repair or Replace Guarantee

Food Loss Reimbursement

Laundry Reimbursement

Transferable

1- Year Parts & Labor Warranty

1 Year

Neu Shield Extended Protection

3 or 5 Year

What the Parts & Labor Warranty includes

Included 1 Year Parts & Labor Warranty

One year of real protection on every graded appliance — Open Box, Scratch & Dent, and Certified Refurbished. Here's exactly what that gets you.

Parts

When your appliance has a covered failure, all parts needed to complete the repair are included at no cost —including compressors, control boards, pumps, valves, seals, and more.

Labor

All labor required to complete a covered repair is included at no cost. No hourly labor charges, trip fees, or service-call fees for covered repairs.

In-Home Service

We come to you. Covered repairs happen right in your home across the Austin metro — If you are in our service area, you never haul a heavy appliance anywhere.

Our Own Factory-Trained Techs

Every repair is handled by Neu Appliance Repair — our own factory- trained Austin technicians, not an outsourced call center.

Optional Paid Upgrade

Neu Shield 3 & 5-Year Extended Protection

Life happens. Protect the appliances you use every day with Neu Shield's optional 3- or 5-Year Extended Protection Plans — an economical way to add coverage the 1-Year Parts & Labor limited warranty doesn't include, and extend it for up to 5 years.

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3-YearExtended Plan

5-YearExtended Plan

What's covered

Real, added protection beyond the manufacturer's limited warranty.

Mechanical and electrical defects from standard use

Up to 3 onsite visits by a nappliance technician in our service area

Parts and labor on qualified repairs — no hidden charges

Manufacturer defects

Electrical components — wiring, switches, motors, circuit boards

Mechanical components — hoses, fan blades, hinges

Added benefits

Coverage that shows up when a breakdown disrupts your day.

$100

Laundry Credit

If we can't repair or replace your washer or dryer within 7 business days of a completely filed claim, you may be eligible for up to $100 in laundry reimbursement.*

$300

Food Loss Credit

For a refrigerator or freezer "no-cool" failure resulting in food loss, up to $300.*

$100

Dine Out Credit

An added benefit included with your Extended Protection Plan.*

$100

Recycling Credit

An added benefit included with your Extended Protection Plan.*

*Not all claims are eligible. Terms and conditions apply. if we CANT repair it, we will credit you toward a new one at the original purchase price you paid

Ready to extend?

Talk to an Appliance Nerd

Ask about investing in a Neu Shield Extended Protection Plan and enjoy coverage benefits starting the date of purchase.

Call (512) 992-2714 Neu Shield Portal

Limitations and exclusions apply. See the full service agreement for details.

Straight with you

What's not covered

We'd rather tell you up front than surprise you later. Here's what the Neu Shield doesn't cover — and why none of it is a gotcha.

If a covered unit fails, we fix it.

The Neu Shield protects against mechanical and electrical failure under normal home use. The exclusions on the right are the things that were never a working-appliance problem in the first place — the cosmetic marks you already saw on the tag, or damage that happens after it leaves us.

If you're ever unsure whether something's covered, don't guess. Call our Austin team and we'll tell you straight.

Call (512) 992-2714

Pre-existing cosmetic condition on the tag

The documented scratches and dents that earned the unit its grade — and its discount. Cosmetic condition is disclosed before you buy, so it's never covered as a "defect."

Misuse or accidental damage

Drops, power surges, improper installation, overloading, or commercial use. The Neu Shield covers normal household use, not accidents after delivery.

Liquidation / as-is items

Liquidation and as-is units are sold at the lowest possible price without the Neu Shield. It's marked on the tag and the receipt — so there's no confusion at checkout.

Consumable parts

Wear-and-replace items like water filters, light bulbs, knobs, and shelves. We'll always help you source them — they're just not warranty items.

Common questions

Warranty & Protection FAQ

Everything you need to know before your appliance arrives. Still have a question? Call us at (512) 992-2714.

What warranty comes with my appliance?

Most qualifying major appliances include our 1-Year Parts & Labor Warranty at no additional cost. New-in-Box appliances are covered by the applicable manufacturer warranty, while Liquidation appliances are sold without a warranty.

What is the difference between the included warranty and Neu Shield?

The included 1-Year Parts & Labor Warranty covers your appliance for a full year. Neu Shield is an optional paid upgrade that extends coverage to 3 or 5 years and adds benefits like food-loss and laundry credits.

Is Neu Shield required?

No. Neu Shield is completely optional. Every qualifying appliance already includes the 1-Year Parts & Labor Warranty at no extra cost.

How do I know which warranty applies to the appliance I am buying?

The warranty is shown on the product page and on the tag in store, based on the appliance's condition grade.

When does my included warranty begin?

Your included warranty begins on the date of purchase.

Answers coming soon.

Know before you buy

Coverage by condition

Every graded condition carries 1 Year Parts & Labor Warranty with in-home repair. Liquidation / as-is units are the one exception — they're sold without it.

Condition

Coverage

Term

In-home repair

New in Box

Manufacturer

1 year typically (Mfg Terms)

Yes

Open Box

Parts & Labor

1 year

Yes

Scratch & Dent

Parts & Labor

1 year

Yes

Certified Refurbished

Parts & Labor

1 year

Yes

Liquidation(as-is)

As-is — sold without Neu Shield

None

—

Liquidation / as-is units are sold at their absolute lowest price without Warranty — and it's marked clearly on the tag and your receipt, so you always know before you buy. Every other condition includes the full 1-year Parts & Labor Warranty with in-home repair.

Cosmetic Condition Explained

Our tools to save you money!

What to Expect

18,500+ 5-Star Reviews

Real Reviews. Really Happy People.

From first-time buyers to lifelong Austinites, our customers are the reason every division of Neu works this hard. See why the city keeps coming back.

Google review

Just had my Ice maker delivered by Neu Appliance. The transaction from start to end was absolutely awesome. Working with Miguel in store to our delivery guys, Lux and Mark. The process was easy and low pressure sales. They helped me find what I was looking for and had really good prices. Delivery was super easy. They texted me in the morning to let me know that I was on the schedule and called when they were on their way and arrived inside the window. Highly recommend if you're looking for an appliance to check them out.

Roy Lewis 3 weeks ago

Google review

Was pleasantly greeted by our sales rep, Andrew. He was very accommodating and knowledgeable. Communication from the warehouse personnel for delivery was great. The delivery men, Lux and Mark, were very knowledgeable, efficient and reliable. Once instal was complete they went over specifics of appliance functionality and dryer effectiveness. It was a great experience from start to finish. Great job Neu!

Mark Freitag a week ago

Google review

Luxe and Jason did an amazing job delivering our refrigerator and gas range! They were professional, courteous, and handled everything with great care. They were also friendly, polite, and had a great sense of humor, which made the whole delivery experience enjoyable. They made sure everything was set up properly and answered any questions we had. Outstanding customer service from start to finish. Thank you, Luxe and Jason, for making this such a positive experience!

Holly Roska 3 weeks ago

Google review

Lux and mark installed our new lg washer/dryer super quickly in a bit of complicated set up and were so great. Love our new machine. Dilan helped source for us and was also a gem. Loved working with the whole team - so easy.

Ellie Barclay 3 weeks ago

John-Carlos Estrada — Neu Appliance customer

Google review

Chris and Jesse did a fantastic job installing our new fridge. This is our second purchase with Neu Appliance. We also got our washer and dryer from them 6 years ago and the appliances are still going strong. The staff at the store is always very helpful and knowledge about their inventory. 10/10 would go check them out.

John-Carlos Estrada 2 months ago

Matthew Musgrove — Neu Appliance customer

Google review

Just got a new stove from Neu Appliances. Love the attention to detail from the installers Lux and Mark. Everything went super smoothly and we love our new stove

Matthew Musgrove a month ago

Google review

John and Jessie were fantastic moving our new dryer in and hauling away the old one! From ordering to delivery and install, everyone was kind and helpful. Will definitely use them again!

Rachel Pal 2 months ago

Google review

John and Jason came and delivered our new fridge today and were rockstars!!! Wonderful service and worked hard to get it installed quickly. Very happy with the service and the fridge looks great! Highly recommend this company and employees!

Crystal Kueker a month ago

Claudia Jackman — Neu Appliance customer

Google review

Super fast fast service! Lux and Jason were GREAT! They are very knowledgeable and made sure I was aware of everything they were doing! Highly recommend these guys!

Claudia Jackman a week ago

Google review

Excellent experience from start to finish! This was my second time purchasing from them, and once again they exceeded my expectations. The delivery team was professional, on time, and handled my new dryer with care. Installation was quick, and they made sure everything was working before they left. Great customer service, competitive prices, and a smooth delivery process. As a repeat customer, I wouldn't hesitate to buy from them again. Highly recommended! Lux, Mark and Miguel are top notch!

Chirag Patel 4 days ago

Google review

Jason and John delivered our new fridge with the BEST attention to detail. They measured, level, polished and took the time the explain the features. Super polite, professional and excellent communication.

Penelope Jones 6 days ago

Google review

Dillon was a great salesman and was super helpful. Lux and Mark came to install and were both super friendly and efficient. Highly recommend Neu Appliance-Outlet!

Ashton Keck 2 weeks ago

Google review

Great folks! Did ALL the work! Two HUGE refrigerators to move out and two even bigger refrigerators to move in was no problem for them. It took them less than an hour for them to unhook the old ones, move all 4 appliances and fully connect the new machines. They even had to take off and then remount our front door and they made it look easy. Lux and Jason were personable while still being professional. Their expertise was amazing! And Lux even gave us advice on how to care for our new appliances.

Daun Wright 2 months ago

Google review

I'm extremely happy we found this place! We needed a new dryer and were able to secure a Samsung one at a fraction of the cost with no hassle. The salesperson Scott was extremely knowledgeable, focused, professional and friendly. The delivery was quick - I bought the unit Saturday and got it Monday morning - and half the cost of Lowe's or Home Depot. Jason and Lux had great communication the day of delivery, arrived on time, and got the new dryer hooked up quickly and efficiently. They were able to haul away our old unit too. All in all I had a great experience here and will be coming here first for any appliance needs.

Adam Poole 3 weeks ago

Google review

James and John were amazing! They gave us lots of laughs too :)

Macey Evans 5 days ago

Jessie Williams — Neu Appliance customer

Google review

Lux & Jason were friendly and quick. My dog loved them.

Jessie Williams a week ago

Gabrielle Nowalk — Neu Appliance customer

Google review

Great experience from a local business! The salesman at the store understood what I wanted and didn't try to upsell me, and Lux and Marc were communicative, timely, and personable with the delivery. Would buy from there again.

Gabrielle Nowalk 4 weeks ago

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Industry Leading Protection

1-Year Parts & Labor Warranty

Neu Shield

The Smart Upgrade

Build on your included coverage

How it compares