Industry Leading Protection

For 365 days from the date we deliver or you pick up the appliance, we provide the parts and labor needed to correct qualifying mechanical or electrical defects, subject to the terms, limitations, and exclusions in our policy. This is our own coverage - it is not Neu Shield and not the manufacturer's warranty.

The appliance must be properly operated and maintained to manufacturer specifications, connected to safe and functioning utilities, and used for normal household (non-commercial) use. It must not be improperly transported, altered, repaired, or installed, and once you notice a problem you should take reasonable steps to prevent further damage.

Report a failure within 30 days of noticing it, and before your 1-year period ends, by calling Neu Appliance Outlet Support at 512-992-2714. You may be asked for proof of purchase, model and serial numbers, photos, and a description of the failure. All repairs must be authorized by us before any work is done.

In-home warranty service is limited to our delivery and service area. Outside that area we may ask you to bring the appliance to an approved service location, and any approved exception trip may include mileage or trip charges.

Cosmetic parts (scratches, dents, glass, shelves, knobs, handles, trim, racks), consumables (bulbs, filters, batteries), and installation accessories (hoses, cords, vents). Also excluded are problems caused by installation, utilities, misuse, accidents, or commercial use, plus incidental and consequential costs such as food loss, laundromat, or lost wages. A service call with no covered failure may carry a diagnostic or trip charge.

Neu Shield 3-Year and 5-Year Protection Plans are optional extended protection plans available on qualifying products. They are separate from our standard 1-Year Parts & Labor Warranty and from any applicable manufacturer's warranty.

Neu Shield plans are administered through New Leaf Service Contracts, Inc. Customer Service: 877-634-0964. Service Claims: 855-207-0447. Full terms are available at newleafsc.net/metro/terms/MetroCare.pdf.

Coverage, eligibility, exclusions, benefits, cancellation rights, and service requirements are governed by the New Leaf Extended Service Agreement for your specific plan. If anything we describe differs from that agreement, the New Leaf agreement controls the plan coverage.

Repairs must be authorized by New Leaf before service is performed - unauthorized repairs may not be covered. Start a claim through New Leaf's service line at 855-207-0447.

No. Adding a Neu Shield Protection Plan does not change or extend Neu Appliance Outlet's appliance return period.

Standard and New-in-Box major appliances may be returned within 7 days of delivery or pickup. Liquidation appliances have a 30-day return window from delivery or pickup.

The appliance must be returned in substantially the same cosmetic condition in which it was sold, along with the applicable packaging, accessories, components, and included items. We may refuse a return, refund, exchange, or store credit if the appliance was damaged after purchase.

No. Delivery fees are non-refundable once delivery is completed, and installation, haul-away, pickup, and other completed service charges are non-refundable.

Refund processing begins only after the appliance is returned to us and inspected. Once approved and processed, refund funding may take up to 7 business days.

If an exchange or additional trip is needed because of incorrect measurements, the appliance not fitting, incorrect or missing utilities, or an inaccessible location, additional delivery, pickup, installation, or other service charges may apply.

No. Liquidation appliances are specifically identified as Liquidation at the time of sale and are sold without a warranty.

Yes. Liquidation appliances may be returned within 30 days of delivery or pickup. The 30-day return policy does not create or imply any warranty coverage.

It is specifically identified as Liquidation on your sales receipt at the time of sale.

Like all returns, a Liquidation appliance must come back in substantially the same cosmetic condition in which it was sold, with any included packaging and accessories.

New-in-Box major appliances are covered by the applicable manufacturer's warranty, rather than our 1-Year Parts & Labor Warranty.

Warranty claims, service, coverage, exclusions, limitations, and requirements are subject to the manufacturer's warranty terms and conditions for that appliance.

New-in-Box major appliances may be returned within 7 days of delivery or pickup, in substantially the same condition with all packaging and accessories included.

Delivery dates and windows are estimates and are subject to change due to traffic, weather, previous deliveries, staffing, or property and installation conditions. A reschedule requested within 24 hours of delivery may result in additional fees.

Yes. An authorized person 18 years of age or older must be present during delivery and installation unless another arrangement is approved in advance. Our team cannot enter a vacant property without prior authorization.

A clear and safe path from the entrance to the appliance's final location, safely secured pets, and a safe, sanitary area. Our team does not move furniture or belongings, or modify doors, cabinetry, countertops, walls, or flooring unless agreed in advance.

We install using connections and materials purchased from us. Unless approved, our team will not install with used, damaged, or customer-provided hoses, cords, vents, or gas connectors. For gas appliances, an accessible, working shutoff valve is required, typically within about 6 feet of the appliance.

If a required utility (water, electric, or gas) is unavailable, we may be unable to fully function-test the appliance. If it can still be safely installed, you may be asked to acknowledge it wasn't fully tested, and a later return trip may carry a charge. We may refuse or stop delivery or installation when conditions are unsafe, unsanitary, or inaccessible.

Standard major appliances include our 1-Year Parts & Labor Warranty (7-day return). New-in-Box appliances carry the manufacturer's warranty (7-day return). Liquidation appliances are sold without a warranty (30-day return). Neu Shield 3-Year and 5-Year plans are optional add-ons on qualifying products.

The 1-Year Parts & Labor Warranty is our included coverage for the first year. Neu Shield is an optional extended plan (3 or 5 years), administered by New Leaf, that adds protection beyond year one - it is separate from both our warranty and the manufacturer's warranty.

If you want longer peace of mind beyond the first year, Neu Shield extends protection on qualifying products. The exact coverage is governed by the New Leaf service agreement for your plan - ask us and we'll help you choose the right fit.

The applicable warranty, return period, and any protection plan are identified on your sales receipt, based on the product classification and the services you selected.