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Good Business starts with good people. We are a dedicated team of eccentric individuals that are as different and colorful as any other Austin-ite; and that's important to us. Our culture is centered around a mantra of "Honest Customer Care" because we're all customers to someone, or somewhere, and we try to mirror those values company-wide. We're a small appliance outlet making a big impact in an industry that's been waiting for someone to do it right!
Our processes and policies have been evolved over, and over, and over again to cement ourselves as our market's forward-thinking leader. Everything, from our own state-of-the-art inventory management software to top tier testing facilities and processes have lead our success. We constantly retool our appliance business processes to provide the best customer experience. We feel that our customers should be able to save on appliances from the comfort
of their own home. We take the in-store experience and make it virtual with unique product pictures, virtual tours, product specifications and more so you can save on appliances at your convenience. Our team is made up of appliance professionals that know how to get the job done right the first time. Meet the wonderful people who've dedicated their time and efforts into the unstoppable Austin-native mini-empire that is Neu Appliances!
Founder. Appliance Mongol. 1-Man-Army. Scott has always said, "If we're going to do something, why not be the best?" This motif has pumped through every vein of Neu Appliances allowing him, and his team, to leave their mark and vastly improve the discount appliance industry. Scott's constant push for creativity and forward thinking has taken, what some would consider, a bland industry and flipped it on its head! The result has been the superb experience our customers receive every day. Scott is a well known entrepreneur in the Austin, Tx area involved with several businesses and industries. In all of Scott's companies he applies the same brute force of evolution and the benefits really show.
Meet Elle, our amazing director of operations! She brings years of high-level logistics experience from Amazon and Walmart to our outlet. This means your journey from finding the perfect appliance to getting it home is remarkably smooth and dependable.
A sharp problem-solver with a huge heart, Elle is also working toward her dream of opening a local animal rescue.
Say hello to Kyle, our Warehouse Supervisor who keeps the floor running in perfect rhythm. He brings a Colorado-born enthusiasm to the job every day, ensuring your appliance is handled with precision and care from our door to yours.
A true family man, Kyle spends his time off exploring the outdoors with his daughter and their playful beagle.
This is John, the artist behind our online showroom! He uses his keen photographer’s eye to tell the unique story of every single appliance, capturing its character so you can explore every detail from home.
An Omaha native, John loves a good challenge, whether he's behind the camera, on the pickleball court, or solving an escape room.
Cesar Jimenez is a dedicated Production Supervisor with a strong focus on efficiency, quality, and team leadership. With over a year of hands-on experience diagnosing and repairing appliances, he brings technical insight and problem-solving skills to every aspect of the production line. Backed by a high school diploma and two years of college education, Cesar blends practical knowledge with a strong work ethic to drive operational success.
Outside of work, Cesar stays active and energized through regular gym workouts, outdoor hikes, volleyball, and quality time with family—reflecting his balanced approach to life and leadership.
Appliance repair pro! We like to think of ourselves as family at Neu Appliance but Conley actually is! Declan and Conley are 2 brothers originally from Massachusetts rocking it at Neu Appliances. Conley is another super pro behind the scenes at our scratch and dent appliance testing facility.
Quality control expert! The no-nonsense-type whose work has transformed our definition of Quality. His hard work has made us the best in the biz. Joseph helps with receiving, makes sure every appliance is sanitized and checks quality control. Nothing makes it past Joseph unless its to our standards!
The man behind the camera! Javi continues to elevate our appliance game with video content, product pictures and more. Javi's role of digital customer education helps our website viewers see their appliance's condition and features before its in their own home. If your lucky, you can catch his video game livestreams on the weekends.
Customer service wizard! Antonio is the foundation to our stellar customer service. If you ever have an appliance giving you issues or need a different size appliance etc rest assured that Antonio is there to save the day!
Appliance delivery pro! Jeremiah helps Declan provide our customers with our fast and professional appliance delivery and installation. Jeremiah is a fast learner and a great assistant to the cause! If you are receiving an appliance delivery from our outlet keep an eye out for Jeremiah's big smile!
All around appliance expert! Paul is a leader at our retail store ensuring customers are fully educated on how appliances work, features they have and what fits their needs the best. If you have any questions about which appliance meets your unique needs the best, Paul is definitely you go to guy!
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