Meet the Team · Austin, TX · Since 2015

Meet the experts behind
the #1 appliance outlet.

We're not a warehouse of strangers. We're a full ecosystem of Appliance Nerds, Delivery Pros, technicians, and problem-solvers — all under one roof, all obsessed with getting it right for you.

Revolutionary Business Model A full appliance ecosystem — outlet, repair, parts, warehouse & wholesale, all in-house.

Best Value on Quality Products Tested, condition-graded, and honestly priced — backed by the Neu Shield warranty.

Passionate Team of Experts Real Appliance Nerds who'd rather teach you than sell you.

Thousands of Happy Customers 4.9 stars across 2,300+ reviews from all over the Austin metro.

Shop Live Inventory Meet The Team

Exceeding Expectations Since 2015

We Love What We Do.

Our team of experts has been leading the charge in the appliance industry since 2015. We coach other appliance stores nationally, develop and manufacture parts, tools, and software, and so much more. Our innovation has attracted partners across the industry.

11+ Years in Austin

100+ Helpful Appliance Videos

2.3k+ 5-Star Reviews

#1 Appliance Outlet

Appliance Nerds Expert Appliance Consultants

Appliance Nerds aren't traditional salespeople — they're product experts who help customers make smarter, more confident decisions through honest guidance and an education-first approach.

Dilan

Appliance Nerd

Meet Dilan, one of our expert Appliance Nerds and a high-energy problem-solver. With strong knowledge of features, functions, and fit, Dilan helps customers find the right appliance for their home, lifestyle, and budget not just the easiest sale. Outside of NEU, Dilan loves golf, where patience and strategy matter as much as power.

5 Star Reviews 161+View Appliance Videos 15View

Miguel

Appliance Nerd

Meet Miguel, one of NEU's expert Appliance Nerds with a passion for helping customers understand their options. He especially enjoys educating customers on refrigerators and premium appliances, breaking down features and fit so they can decide with confidence. A true history expert, Miguel knows multiple languages and brings great communication to every customer.

5 Star Reviews 161+View Appliance Videos 15View

Andrew

Appliance Nerd

Meet Andrew, one of our well-experienced Appliance Nerds and a familiar face from NEU's videos and ads. With strong knowledge of appliance features and fit, Andrew helps customers find the right appliance for their home and budget, and his eye for photography and videography helps you picture how it'll look in your space.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About the Appliance Nerds

Delivery Pros White-Glove Delivery & Install

Neu Delivery Pros do more than drop off appliances — they deliver a complete, professional experience: clear communication, protecting your home, careful handling, and expert installation.

Lux

Lead Delivery Pro

Meet Lux, NEU's Lead Delivery Pro and an experienced installation expert. With over 15 years installing custom kitchen appliances, Lux brings skill and confidence to every delivery — and a true socialite's knack for making each experience feel personal.

5 Star Reviews 161+View Appliance Videos 15View

Jason

Delivery Pro

Meet Jason, one of NEU's Delivery Pros helping make delivery day smooth from the start. He brings professionalism, preparation, and strong attention to detail to every stop — plus a unique talent for movie-worthy sound effects.

5 Star Reviews 161+View Appliance Videos 15View

Mark

Delivery Pro

Meet Mark, one of NEU's Delivery Pros helping customers get their appliances home with confidence. Mark brings a steady, professional attitude to every delivery, making sure each stop is handled with care.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About the Delivery Pros

Operations Experts The Team Behind the Team

Our Operations Experts are the team behind the team — keeping the business organized and moving, from showroom support and customer coordination to inventory, administration, and leadership.

David

Head of Retail Operations

Meet David, NEU's Head of Retail Operations and the leader helping guide our Appliance Nerds and Delivery Pros. After a lifelong career in the military, David brings strong leadership, structure, and a mission-first mindset. Known as the king of KPIs, he keeps the team focused on delivering the best possible customer experience — from the showroom floor to final delivery.

5 Star Reviews 161+View Appliance Videos 15View

John

Store Porter

Meet John, NEU's Store Porter and a dependable part of keeping our retail store organized and on track. From restocking to supporting deliveries, John keeps the store ready for customers every day. He's the definition of a morning person — his energy and smile keep those morning crankies away.

5 Star Reviews 161+View Appliance Videos 15View

Michael

Admin Support

Meet Michael, NEU's Admin Support and the man with the plan behind many of our retail store systems. From price changes and audits to inventory management, Michael keeps the store organized and accurate. Before NEU, he spent years as a music teacher, bringing patience and strong communication to the team.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About the Appliance Nerds

Repair Technicians Factory-Trained Service

Neu Repair Technicians are highly trained problem-solvers who diagnose accurately and repair with skill and care — in the shop or on an in-home service call.

Wayne

Lead Appliance Technician

Meet Wayne, NEU's Head Appliance Technician and a trusted leader in technician training and in-home service. Known for his sharp attention to detail, Wayne guides our repair team with experience, patience, and a high standard. Off the clock, he's a proud family man and Texas Tech's #1 fan.

5 Star Reviews 161+View Appliance Videos 15View

Kevin

Senior Appliance Technician

Meet Kevin, one of NEU's Senior Appliance Technicians and our go-to expert for refrigeration and heavy-duty cooling systems. With years of hands-on experience, Kevin brings deep knowledge and serious skill to every appliance he works on.

5 Star Reviews 161+View Appliance Videos 15View

Justin

Appliance Technician

Meet Justin, a detail-focused member of NEU's production team who takes pride in making sure appliances are tested, prepared, and ready to perform. He brings a sharp eye and steady hands to every unit that crosses his station.

5 Star Reviews 161+View Appliance Videos 15View

Chris

Appliance Technician

Meet Chris, a hands-on part of NEU's production team with a true gearhead mindset. He approaches appliance mechanics with the same care and curiosity he'd bring to a custom car build — digging into the details and getting machines running right.

5 Star Reviews 161+View Appliance Videos 15View

Korbin

Appliance Technician

Meet Korbin, one of NEU's appliance technicians and our best learner on our refrigeration team. Working closely with our senior repair pros, he's building the skills to keep your food perfectly chilled and your appliances running right.

5 Star Reviews 161+View Appliance Videos 15View

Kayla

Appliance Technician

Meet Kayla, one of NEU's appliance technicians and a great source of energy on the shop floor. She keeps the team smiling, but takes the trade seriously when it comes to testing, repairing, and preparing appliances.

5 Star Reviews 161+View Appliance Videos 15View

Joseph

MakeReady Technician

Meet Joseph, one of NEU's Make Ready Technicians and one of the original team members who helped build our operation from the early days. Joseph plays a key role in cleaning, preparing, and quality-checking appliances before they are ready for customers.

5 Star Reviews 161+View Appliance Videos 15View

Martin

MakeReady Technician

Meet Martin, part of NEU's Final Touch and Quality Control team. He makes sure every appliance looks clean, polished, and ready before it arrives at your home — top-tier quality without premium retail prices.

5 Star Reviews 161+View Appliance Videos 15View

Hiran

MakeReady Technician

Meet Hiran, a detail-focused member of our team who takes pride in preparing every appliance to look great and work hard for your home. He puts care into every machine that comes through our inventory.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About the Repair Technicians

Warehouse Operations Production & Logistics

Our Warehouse Operations team keeps every appliance moving through the Neu system with speed and precision — production, testing, inventory, order prep, and restocking.

Elle

Warehouse Operations Manager

Meet Elle, NEU's Warehouse Director of Operations, keeping operations running smoothly from start to finish. With high-level logistics experience from Amazon and Walmart, Elle brings structure and operational excellence to every part of the customer experience. A sharp problem-solver with a huge heart.

5 Star Reviews 161+View Appliance Videos 15View

Cesar

Production Manager

Meet Cesar, NEU's Production Manager and a hands-on leader focused on efficiency, quality, and team performance. With real experience diagnosing and repairing appliances, he brings strong technical insight to the production floor every day.

5 Star Reviews 161+View Appliance Videos 15View

Jonathan

Inventory Manager

Meet Jonathan, a key part of the team behind NEU's online showroom. He keeps our listings accurate and transparent by capturing the details, angles, and condition of each appliance so customers know exactly what they're buying.

5 Star Reviews 161+View Appliance Videos 15View

Nate

Flex Lead

Meet Nate, NEU's Flex Lead and a major source of energy on our warehouse floor. Known for his humor and team-first attitude, Nate keeps the crew organized, upbeat, and ready to serve customers — the heartbeat of our warehouse.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About the Parts Team

Parts Team Giving Appliances a Second Life

Our Parts team gives appliances a second life — identifying, testing, organizing, and supplying the parts that keep repairs moving.

Jenny

Parts Division Manager

Meet Jenny, the friendly face you see in our videos and one of the driving forces behind NEU's parts division. Jenny leads with grit and consistency, keeping our parts operation moving with speed and accuracy. She also helps improve Neu Link, our in-house software.

5 Star Reviews 161+View Appliance Videos 15View

Rex

Parts Inventory Specialist

Meet Rex, a key part of the team keeping NEU's inventory moving and organized. With steady focus and great timing, Rex makes sure appliances are where they need to be when customers are ready to buy. Off the clock, he loves the PBR circuit and live rodeos.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About the Parts Team

Wholesale Truckload Liquidation & B2B

Our Wholesale team supports B2B buyers across the country with truckload liquidation, open-box pallets, and fast, professional service — the same honest approach we bring to every Austin customer.

Art

Wholesale Specialist

Meet Art, NEU's Wholesale Specialist and the go-to support for our wholesale customers across the country. He brings prompt, professional service to every order, along with the humor and positive energy that make him a valued part of our Georgetown team.

5 Star Reviews 161+View Appliance Videos 15View

Dawn

Accounts Manager

Meet Dawn, the glue that helps hold NEU's Austin appliance ecosystem together. From numbers to people to daily operations, Dawn keeps things moving with calm confidence and steady leadership. Her favorite title of all is Grandma — and nothing lights her up more than her grandbabies.

5 Star Reviews 161+View Appliance Videos 15View

Learn More About Wholesale

Where It All Started · Since 2015

Scott Burger

Founder — The Original Appliance Nerd

Meet Scott, founder of NEU Appliances and the leader behind our mission to improve the appliance industry from every angle. Scott has always said, "If we're going to do something, why not be the best?" — and that mindset has shaped NEU into far more than a discount outlet. Today NEU spans retail, reverse logistics, parts, service, wholesale, and technology, and Scott keeps pushing it forward as an industry leader.

If we're going to do something, why not be the best?

5 Star Reviews161+View Appliance Videos15View

18,500+ 5-Star Reviews

Real Reviews. Really Happy People.

From first-time buyers to lifelong Austinites, our customers are the reason every division of Neu works this hard. See why the city keeps coming back.

Google review

Just had my Ice maker delivered by Neu Appliance. The transaction from start to end was absolutely awesome. Working with Miguel in store to our delivery guys, Lux and Mark. The process was easy and low pressure sales. They helped me find what I was looking for and had really good prices. Delivery was super easy. They texted me in the morning to let me know that I was on the schedule and called when they were on their way and arrived inside the window. Highly recommend if you're looking for an appliance to check them out.

Roy Lewis 3 weeks ago

Google review

Was pleasantly greeted by our sales rep, Andrew. He was very accommodating and knowledgeable. Communication from the warehouse personnel for delivery was great. The delivery men, Lux and Mark, were very knowledgeable, efficient and reliable. Once instal was complete they went over specifics of appliance functionality and dryer effectiveness. It was a great experience from start to finish. Great job Neu!

Mark Freitag a week ago

Google review

Luxe and Jason did an amazing job delivering our refrigerator and gas range! They were professional, courteous, and handled everything with great care. They were also friendly, polite, and had a great sense of humor, which made the whole delivery experience enjoyable. They made sure everything was set up properly and answered any questions we had. Outstanding customer service from start to finish. Thank you, Luxe and Jason, for making this such a positive experience!

Holly Roska 3 weeks ago

Google review

Lux and mark installed our new lg washer/dryer super quickly in a bit of complicated set up and were so great. Love our new machine. Dilan helped source for us and was also a gem. Loved working with the whole team - so easy.

Ellie Barclay 3 weeks ago

John-Carlos Estrada — Neu Appliance customer

Google review

Chris and Jesse did a fantastic job installing our new fridge. This is our second purchase with Neu Appliance. We also got our washer and dryer from them 6 years ago and the appliances are still going strong. The staff at the store is always very helpful and knowledge about their inventory. 10/10 would go check them out.

John-Carlos Estrada 2 months ago

Matthew Musgrove — Neu Appliance customer

Google review

Just got a new stove from Neu Appliances. Love the attention to detail from the installers Lux and Mark. Everything went super smoothly and we love our new stove

Matthew Musgrove a month ago

Google review

John and Jessie were fantastic moving our new dryer in and hauling away the old one! From ordering to delivery and install, everyone was kind and helpful. Will definitely use them again!

Rachel Pal 2 months ago

Google review

John and Jason came and delivered our new fridge today and were rockstars!!! Wonderful service and worked hard to get it installed quickly. Very happy with the service and the fridge looks great! Highly recommend this company and employees!

Crystal Kueker a month ago

Claudia Jackman — Neu Appliance customer

Google review

Super fast fast service! Lux and Jason were GREAT! They are very knowledgeable and made sure I was aware of everything they were doing! Highly recommend these guys!

Claudia Jackman a week ago

Google review

Excellent experience from start to finish! This was my second time purchasing from them, and once again they exceeded my expectations. The delivery team was professional, on time, and handled my new dryer with care. Installation was quick, and they made sure everything was working before they left. Great customer service, competitive prices, and a smooth delivery process. As a repeat customer, I wouldn't hesitate to buy from them again. Highly recommended! Lux, Mark and Miguel are top notch!

Chirag Patel 4 days ago

Google review

Jason and John delivered our new fridge with the BEST attention to detail. They measured, level, polished and took the time the explain the features. Super polite, professional and excellent communication.

Penelope Jones 6 days ago

Google review

Dillon was a great salesman and was super helpful. Lux and Mark came to install and were both super friendly and efficient. Highly recommend Neu Appliance-Outlet!

Ashton Keck 2 weeks ago

Google review

Great folks! Did ALL the work! Two HUGE refrigerators to move out and two even bigger refrigerators to move in was no problem for them. It took them less than an hour for them to unhook the old ones, move all 4 appliances and fully connect the new machines. They even had to take off and then remount our front door and they made it look easy. Lux and Jason were personable while still being professional. Their expertise was amazing! And Lux even gave us advice on how to care for our new appliances.

Daun Wright 2 months ago

Google review

I'm extremely happy we found this place! We needed a new dryer and were able to secure a Samsung one at a fraction of the cost with no hassle. The salesperson Scott was extremely knowledgeable, focused, professional and friendly. The delivery was quick - I bought the unit Saturday and got it Monday morning - and half the cost of Lowe's or Home Depot. Jason and Lux had great communication the day of delivery, arrived on time, and got the new dryer hooked up quickly and efficiently. They were able to haul away our old unit too. All in all I had a great experience here and will be coming here first for any appliance needs.

Adam Poole 3 weeks ago

Google review

James and John were amazing! They gave us lots of laughs too :)

Macey Evans 5 days ago

Jessie Williams — Neu Appliance customer

Google review

Lux & Jason were friendly and quick. My dog loved them.

Jessie Williams a week ago

Gabrielle Nowalk — Neu Appliance customer

Google review

Great experience from a local business! The salesman at the store understood what I wanted and didn't try to upsell me, and Lux and Marc were communicative, timely, and personable with the delivery. Would buy from there again.

Gabrielle Nowalk 4 weeks ago

By Appliance

By Condition

Shop All Appliances

All Brands

Product Types

Brands

Suggestions

Meet the experts behind
the #1 appliance outlet.

We Love What We Do.

Dilan

Miguel

Andrew

Lux

Jason

Mark

David

John

Michael

Wayne

Kevin

Justin

Chris

Korbin

Kayla

Joseph

Martin

Hiran

Elle

Cesar

Jonathan

Nate

Jenny

Rex

Art

Dawn

Scott Burger

#1 Appliance Installation Team in Texas

Real Reviews. Really Happy People.

Your cart is empty

Your cart is empty

Meet the experts behind the #1 appliance outlet.

We Love What We Do.

Dilan

Miguel

Andrew

Lux

Jason

Mark

David

John

Michael

Wayne

Kevin

Justin

Chris

Korbin

Kayla

Joseph

Martin

Hiran

Elle

Cesar

Jonathan

Nate

Jenny

Rex

Art

Dawn

Scott Burger

#1 Appliance Installation Team in Texas

Real Reviews. Really Happy People.

Get outlet deals before anyone else.

Meet the experts behind
the #1 appliance outlet.